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Cancellation Policy

At The Natural Retreat, we understand that sometimes schedules change and you may need to cancel or reschedule your appointment. We strive to accommodate our clients to the best of our ability while also respecting the time of our therapists. To ensure smooth operations and fairness to all, we have established the following cancellation policy:

Deposits

  • A deposit of 50% is required to secure every treatment booking. This deposit is necessary to reserve your spot and will be credited towards your total service cost on the day of your treatment.

  • The remaining 50% of your treatment cost is due on the day of your service.

Cancellation and Rescheduling

  • If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice prior to your scheduled appointment time.

  • Appointments canceled or rescheduled with less than 48 hours' notice will result in the forfeiture of your deposit.

  • If you provide more than 48 hours' notice to cancel or reschedule your appointment, your deposit will remain valid and can be applied to your next scheduled service.

  • To cancel or reschedule your appointment, please contact us directly at The Natural Retreat 07868739557.

No-Shows

  • Clients who do not show up for their scheduled appointment without prior notification will also forfeit their deposit. A no-show is considered as failing to cancel or reschedule at least 48 hours before the appointment time.

  • Repeated no-shows or late cancellations may require full prepayment for future services booked.

Exceptions

  • We understand that emergencies happen. If you need to cancel or reschedule within the 48-hour window due to an emergency, please let us know as soon as possible. We will do our best to accommodate your situation and discretion will be used to determine if the deposit can be applied to a future appointment.

Late Arrivals

  • Please note that arriving late for an appointment may require us to shorten the length of the treatment, with full charges applied. This ensures that our next client's appointment is not delayed. We appreciate your understanding and promptness.

Questions

  • If you have any questions regarding our cancellation policy or need further assistance, please don't hesitate to contact us at The Natural Retreat 07868739557

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Thank you for your understanding and cooperation with these policies. We look forward to serving you and providing a relaxing and enjoyable beauty therapy experience.

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